FAQS

WHAT ARE THE PAYMENT OPTIONS?

We accept all major credit cards. In predetermined and special events items purchased can be picked up.

DO YOU SELL GIFT CARDS?

Currently we do not offer gift cards but we will always keep you updates with changes and additional features. Feel free to check out the website or Subscribe button below.

WHAT IS YOUR RETURN POLICY?

Due to the nature of the items being purchased we cannot accept refunds or exchanges. If there is a quality issue with any of our products please reach out to customer service to exchange.

HOW IS YOUR CLOTHING SIZED?

Below is a standard sizing chart for lingerie items. If an item is not based on this chart, there will be a chart included in the pictures. Please refer to sizing chart for best fit. We also we be adding a body measuring chart so you are able to correctly measure your canvas.

HOW LONG DOES SHIPPING TAKE?

Standard shipping is 3-5 business days but for an additional fee your items can be expedited. Once your order has been mailed you will receive confirmation and tracking number.

HOW DO I BECOME A BRAND AMBASSADOR?

Feel free to tag us on all social media pictures and reach out via email. We are always looking for new faces to add to Monet.

WHAT IF MY ORDER IS INCORRECT OR DEFECTIVE?

If you are missing any items, please let us know and we will make sure you receive your full purchase. If any item is defective, please send us pictures and we will be happy to replace.

WHAT IF I WANT TO PICK UP MY ORDER INSTEAD OF DELIVERY?

Please speak with one of our team members before purchase so we can schedule pickup and provide code to make sure you aren't charged shipping.

WHEN WILL I RECEIVE MY TRACKING NUMBER?

You will receive your tracking number within 24-48 hours of placing your order.

We want your experience to be flawless. If you have any additional questions, please get in touch.

 

SIZING CHART

 

Monet Lingerie & Apparel

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